1. On Top Directories will formally call and confirm details supplied at time of sign up. On Top Directories cannot proceed in delivering the product in full until this information is confirmed with the account holder or elected representative (this is to ensure there are no mistakes in your published information).
  2. The nominated bank account will be charged the set up fee at point of sale to the value + VAT agreed at point of sale.
  3. The nominated bank account will be charged on an ongoing monthly basis to the value agreed at point of sale + VAT. Monthly charges are starting from the following month, not from when the listing appears on front page (most of the hard work is put in when the listing isn’t visible in order to optimise your listing to start appearing on the front page).
  4. I understand that the process of set up often requires a postcard being sent from Google. This can take up to 4 weeks. On Top Directories take no responsibility for postal issues that may cause a delay. Other work and back end work will be taking place whilst we wait for the arrival of the verification pin.
  5. The postcard from Google will contain a pin number that must be supplied to On Top Directories in order for the services to be supplied in full. On Top Directories take no responsibility for delay. If the pin is not supplied either by phone or email. On Top Directories will make every attempt to receive the pin. If not received by On Top Directories will re-order to start process again.
  6. Due to the changing nature of the internet and Google’s search algorithms, practices, policies and functionality; I understand On Top Directories cannot guarantee the time it will take to deliver results. However, we are happy to offer our The Directory Guys promise.
  7. I understand that my Google Places rank will change frequently as they are controlled by Google. For any queries or concerns I will contact On Top Directories customer service team.
  8. I understand with Prioritise Me product involving “surrounding areas”, On Top Directories cannot predict frequency of rank on keywords in surrounding areas as this is solely controlled by Google.
  9. On Top Directories will assist in every way possible but cannot control content of any reviews posted about your business on the Google Places.*Ask about our review management product if required.
  10. I understand that On Top Directories are not owned or affiliated in anyway with Google. On Top Directories specialize in setting up and optimising the Google Places listings.
  11. I understand that this is a monthly rolling contract that can be opted out giving 30 days’ notice either through phone or email. We understand our cancellation notice isn’t recognised until we have received a confirmation email from Customer Service.
  12. I understand refunds will not be issued for a drop in ranking after achieving results  as Google updates and changes might affect rankings; however I understand On Top Directories will be re-optimizing my listing and working on it continually in order to achieve top 10 rankings in this case.
  13. I understand that during and after the set up process, Google sometimes requires business’ to be re-verified . This may effect timelines set for rankings and current rankings.
  14. I understand that any failure or defaulted payments within my duration with On Top Directories forfeits all rights to refunds and time line guarantees as this will effect the normal process of work completed by the technical team. (failed or cancelled d/d app can be viewed via our go cardless account log ins.
  15. I understand that re-verification will occur from time to time at the request of Google. This can affect ranking but I understand On Top Directories will do everything in their power to resolve and ensure ranking affects are rectified as soon as possible. 

Terms and Conditions (full detail):

– Services:

  1. On Top Directories shall provide business listing optimisation services and related services in accordance with your Application Form and this Agreement.
  2. Time frames provided for the Services are estimates only and time for performance is not of the essence.
  3. You grant On Top Directories the sole and exclusive right to manage and operate your Google account, username, password, and pin code.
  4. On Top Directories may refuse any request for the details of your Google account, username, password, and pin code.

– Customer responsibilities:

  1. Your full and timely cooperation is necessary for On Top Directories to provide the Services.
  2. On Top Directories shall not be liable for any delays resulting from your failure to fulfill your obligations or from an act or omission of a third party.
  3. You shall provide On Top Directories with access to all information, data, and documentation reasonably required for the performance of the Services.
  4. On Top Directories may amend, add, or delete information or materials on your Site, Google Places, or Google Plus page to maximize the ability to provide the Services.

– Charges and payment:

  1. The Charges payable for each Service are set out in your Application Form.
  1. Invoices will be issued by On Top Directories in respect of the Charges as specified in your Application Form.
  1. Charges must be paid in Great British Pound and by one of the methods outlined in the Application Form or invoices.
  1. All deposits or advanced payments are non-refundable.
  1. You are committed to paying all Charges for Services for their full invoicing period, regardless of any suspension, termination, change, or cancellation during that period.
  1. Charges and other amounts payable are exclusive of VAT. If VAT becomes payable, you will pay an additional amount equal to the value of consideration for the supply multiplied by the prevailing VAT rate.
  1. On Top Directories may set off any amounts due and payable under this Agreement against amounts payable by On Top Directories to you.
  1. Interest may be charged on overdue amounts at an average annual base rate ruling on the due date.
  1. On Top Directories may suspend work and your use of Services until outstanding invoices are paid in full. Charges will continue to accrue during the suspension period.
  1. Invoices may be disputed by providing written details of the dispute within fourteen (14) days of the invoice date. Any undisputed portions of an invoice must still be paid.

– Services:

  – On Top Directories will provide business listing optimization services and related services according to the Application Form and this Agreement.

  – Time frames provided for the Services are estimates only and not guaranteed.

  – You grant On Top Directories exclusive access to manage your Google account, username, password, and pin code.

  – On Top Directories may refuse requests for Google account details at their discretion.

– Customer responsibilities:

  – Your full and timely cooperation is required for On Top Directories to provide the Services.

  – On Top Directories is not responsible for delays caused by your failure to fulfill obligations or actions of third parties.

  – You must provide On Top Directories with all necessary information, data, and documentation for the Services.

  – On Top Directories may modify or remove information on your Site, Google Places, or Google Plus page to improve the Services.

– Charges and payment:

  – The Charges for each Service are specified in the Application Form.

  – Invoices will be issued by On Top Directories according to the frequency stated in the Application Form.

  – Charges must be paid in Great British Pound using the payment methods outlined in the Application Form or invoices.

  – All deposits or advanced payments are non-refundable.

  – You are responsible for paying all Charges for the full invoicing period, even if the Agreement is suspended, terminated, or Services are changed or canceled.

  – Charges and other amounts payable do not include VAT. If VAT becomes applicable, you will pay an additional amount based on the prevailing VAT rate.

  – On Top Directories may offset amounts due under this Agreement against amounts payable to you.

  – Interest may be charged on overdue amounts at the prevailing annual base rate.

  – On Top Directories may suspend work and your access to Services until outstanding invoices are paid in full.

  – Invoices can only be disputed by providing written details of the dispute within fourteen (14) days of the invoice date. Undisputed portions of the invoice must still be paid.

– Governing law and jurisdiction:

 

  – This Agreement and any disputes or claims arising from it will be governed by and interpreted in accordance with the laws of London, England.

  – The parties agree to submit to the exclusive jurisdiction of the courts in London, England.